Legend Communications Plc United Kingdom

Legend Communications is one of the leading Converged Communications Providers in the UK offering combined Internet and Telecommunication solutions to residential, business, corporate and partner audiences. Our integrated solutions have been innovatively designed to address the change in direction for data and voice communications.As standalone products, each of our services such as VoIP, Broadband, Hosting, E-applications or traditional telecommunications offers attractive benefits. Through converging Internet access and Telecommunication solutions, Legend Communications deliver a best value proposition that is beyond simple data and voice integration.

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General office

Legend Communications Plc
173 Sunbridge Road
Bradford
West Yorkshire ,BD1 2HB
United Kingdom

Phone: +44 (0) 844 779 3336
Phone: + 44 7966 047975
Site: http://www.legend.co.uk

Contact Person

Erica Lewis / Head of Carrier Services
Phone: +44 (0)844 779 3336
Phone: + 44 7966 047975

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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