Legatel Telecom srl Italy
General office
Legatel Telecom srl
via G.B. Pirelli 29
Milano
,20124
Italy
Phone: +390 244 004 35
Site: http://www.ltcom.biz
Contact Person
Luigi Guerra / COO
Phone: +390 244 004 35
Legatel Telecom srl
via G.B. Pirelli 29
Milano
,20124
Italy
Phone: +390 244 004 35
Site: http://www.ltcom.biz
Contact Person
Luigi Guerra / COO
Phone: +390 244 004 35
- International VoIP Wholesale Provider
- Call Routing VoIP Solutions
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Termination
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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