A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Inter2fone has it Headquarters in Miami, FL USA and has regional offices in Equator (Southamerica), and Switzerland (Europe). Was inittialy formed like a division of FIX GROUP to attend VoIP services for the Latinamerican Market.