The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
KOL Telecom
A brief intro on KOL TELECOM:
KOL TELECOM SERVICES LLC. is a USA-based and D&B registered provider of international wholesale as well as retail VOIP solutions. KOL TELECOM currently provides services to more than 100 international long distance carrie
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