The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Mai Network
MID Atlantic International (MAI) is an international wholesale telecommunications carrier. MAI specializes in Voice over IP technology (VoIP). Its next generation network has presence in London, New York, Miami and Saudi Arabia. These points of presence a
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