The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Epik Networks, Inc.
Epik Networks is a single provider of all Voice and Managed Ethernet services getting rid of the hassle that goes along with dealing with multiple vendors and pieces of equipment to provide one secure, reliable, and highly responsive solution.
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