KRYPTSYS France

Voice- A-Z Termination-Prepaid phone card - International VOIP Wholesale Provider

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General office

KRYPTSYS
15 rue des tamaris
Longjumeau
Essonne ,91160
France

Phone: +33953628010
Site: http://www.kryptsys.com

Contact Person

Olivier SEGBO / ceo
Phone: +33953628010

A-Z Termination

Termination

Asterisk

another

Siplab

MOM' ILC FRANCE

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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