KraTEL Communications Ltd. Germany

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General office

KraTEL Communications Ltd.
Sinnerstr. 10
Karlsruhe
BW ,76185
Germany

Phone: +49 721 47041733
Site: http://www.kratel.eu

Contact Person

Michelle Kay / Carrier Manager
Phone: +4972147041733

3-Way Calling
3-Way Calling
7, 10 and 11 digit dialling
A-Z Termination
Billing and Routing Solution
call centers
Cloud-based Unified Communications Service Provider
did numbers provider
FREE Callshop Software
Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Fax Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Marketing Services
Mobile VoIP
Network Service Provider
Roaming Free International SIM
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
wholesale VoIP
Wholesale VoIP Carrier

Alternate Caller ID
Alternate Routing Options
Answering Rules
Audio Codec’s: G.729, G.711
Auto-attendant
Automatic Call-back
Billing Software
Call Back
Call Center services
Call Controller
Call filter
Call Forwarding
Call Handling
Call Logs
Call Me Now
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Call Transfer
Call Waiting
Call Waiting With Caller ID
Caller ID
Caller ID Blocking
Caller ID Control
Classes of Service
Click To Call
Click to Call Me
Cloud PBX
Codec
Conferencing
Consultancy Services
Detail & Phone Usage Summary Reports
DID Support
E1 Bulk Wholeseller
E1/T1
Email to Fax, and vice versa
Enhanced Outgoing Calling Plan
Enhanced Voicemail
Free In-Network Calling
Group Paging
gsm voip solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted PBX
Hosted VoIP
IP devices
Local Numbers
Marketing Services
Message Alerts
Missed Call Notification
Mobile Phone/Desk Phone Integration
Multiple Locations, Single PBX
Multiple Queue Priority Routing
Music on Hold
Outbound Call Control
Outgoing CID Number and Name
Outlook Integration
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
Phone To PC
Phone To Phone
Predictive Dialer
Presence
Selective Call Routing
Silent Monitoring
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
Softphone Compatibility
System Integration
Termination
Toll-Free Numbers
Unified Communications Integration
Unified Messaging
Unlimited Voicemail

Not data

Mox Telecom AG

WORLD LOCAL VOIP PVT.LTD.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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