KOM 1, Inc United States

We are focused on quality in calls and customers, and focus on serving the Latin American market.

Transparency, honesty, respect. That is more than just corny words to us - it is the core of what we are and how we seek to do business.
We work with quality and partnerships only - no short-term thinking. Simpel, honest business relationships. Together, we can deliver awesome VoIP services.

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General office

KOM 1, Inc
20283 State Road 7, suite 300
Boca Raton
FL ,33498
United States

Phone: +15612372936
Site: http://www.kom-1.com
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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