Kolk Group, Inc. United States
Kolk Group is the carrier of international long distance telephone calls. We are here to serve you with the most modern communications technology available. Our mission is to bring value to our customers and oru partners.
Kolk Group is the carrier of international long distance telephone calls. We are here to serve you with the most modern communications technology available. Our mission is to bring value to our customers and oru partners.
General office
Kolk Group, Inc.
130 Rose Ave
Woodcliff Lake
New Jersy , NJ 07677
United States
Phone: +1-201-775 4305
Site: http://www.kolktel.com
Contact Person
Gennady Klemeshev / CEO
Phone: +7-926-529-9391
Kolk Group, Inc.
130 Rose Ave
Woodcliff Lake
New Jersy , NJ 07677
United States
Phone: +1-201-775 4305
Site: http://www.kolktel.com
Contact Person
Gennady Klemeshev / CEO
Phone: +7-926-529-9391
- International VoIP Wholesale Provider
- H.323 VoIP Gateway
- Sonus Network
- Java Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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