KOL TELECOM SERVICES LLC United States

A VoIP whole suite supplier

Contact on Skype: alanj.kol

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General office

KOL TELECOM SERVICES LLC
2711 Centreville Road, Suite 400
Wilmington
DE ,19808
United States

Phone: 13022952746
Site: http://www.koltelecom.com

Contact Person

Alan John / Regional Sales Head
Phone: +1 302 295 2746 ext.

A-Z Termination
Billing and Routing Solution
Cloud-based Unified Communications Service Provider
did numbers provider
Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Mobile VoIP
VoIP Billing Software Provider
Voip consulting
wholesale VoIP
Wholesale VoIP Carrier

Not data

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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