Knutsford Telecoms Limited Jamaica
General office
Knutsford Telecoms Limited
28-48 Barbados Ave
Kinsgton
,Kng 5
Jamaica
Phone: +1 876-929-7050
Phone: +1 876-399-4102
Site: http://www.knutsfordtelecoms.com
Contact Person
Mark McDonald / Managing Director
Phone: +1 876-929-7050
Phone: +1 876-399-4102
Knutsford Telecoms Limited
28-48 Barbados Ave
Kinsgton
,Kng 5
Jamaica
Phone: +1 876-929-7050
Phone: +1 876-399-4102
Site: http://www.knutsfordtelecoms.com
Contact Person
Mark McDonald / Managing Director
Phone: +1 876-929-7050
Phone: +1 876-399-4102
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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