Kmoo Australia

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General office

Kmoo
28 Kings Park Road
West Perth
WA ,6005
Australia

Phone: 61862630444

Internet Telephony Service Provider
Voip Termination ISP

Phone To Phone
Phone To PC
Web Call
PC to Phone
IP devices
Web To Phone
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
SIP Softswitch & CPE
SIP VoIP Gateway

Cisco Systems

Our Own ASP Solution

Callgate Broadband Telecom

Fonebox

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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