Kite Communications United Kingdom

Kite Communications Ltd is one of the leading UK independent telecommunications consultants with over 8 years experience in a vast range of communications solutions including one of the largest true Voice over IP systems in the UK to date with over 300 extensions.Our ability to advise and coordinate delivery on all components of an organisations communications infrastructure from Voice over IP systems to MPLS networks provides our clientel with a complete communications solution consultancy.Often in larger organisations the role of a telecommunications manager has been omitted but that doesn`t necessarily mean that the responsibilities have. Ordering of new lines, regular price checking updates, maintainer reviews and keeping abreast of latest technology can be hard to find time for amongst other responsibilites.

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General office

Kite Communications
Acorn House, Greenhill Cresent
Watford
Herts ,WD18 8AH
United Kingdom

Phone: +44 800 015 6111
Site: http://www.kitecomms.com

Contact Person

Neil Cutmore / Managing Director
Phone: +44 800 015 6111

Internet Telephony Service Provider

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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