Kingsley Business Solutions South Africa

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General office

Kingsley Business Solutions
Diep River
Cape town
Western Cape ,7800
South Africa

Phone: 217999600
Site: http://www.kingsley.co.za

Contact Person

tasniem baradien / Manager
Phone: 217999600

Hardware
Internet Telephony Service Provider
Network Service Provider
Voip consulting
Wireless Broadband

Collaboration
Consultancy Services
Installation and Support Services
IP devices
SIP VoIP Gateway

Quintum

None

VoIP South Africa

VoiP SA

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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