Kinetix Tele.com Hellas LTD Greece

Kinetix Tele.com is a next generation telco. Kinetix Tele.com Hellas completely viable and also capable of offering top quality services at unmatchable prices. The company`s target is to develop and implement new and financially feasible and attractive services as well as products of a high quality by applying the latest technologies in telecommunications and IT.

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Kinetix Tele.com Hellas LTD
Monastiriou 9
Thessaloniki
Thessaloniki ,570 10
Greece

Phone: +30 2310 556134
Phone: +30 2310 556134
Site: http://kinetix.gr

Contact Person

Dimitris Hatzistavrou / Commercial Director
Phone: +30 2310 556134
Phone: +30 6947 723737

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider

Call Routing VoIP Solutions
Collaboration
Consultancy Services
Gatekeepering
Installation and Support Services
Outsourced Billing
PC to Phone
SIP Softswitch & CPE
Termination
Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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