The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Asiasoft Software Technology Co.,Ltd (Asiasoft) was founded at the beginning of 2000, whose main business focuses in China. It owns multi-stock shared firms in Beijing, Shenyang and Hongkong.