KGVOIZE Kuwait
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Network Service Provider
- Voip consulting
- Collaboration
- E1 Bulk Wholeseller
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Installation and Support Services
- PC to Phone
- Phone To PC
- Phone To Phone
- System Integration
- vFone
- Web Call
- Web To Phone
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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