Key West Services Malaysia
We are an authorized TMNet dealer with more than five years of experience in providing ICT related products and services. Our core business is to provide excellent products and services to customers where other major players ignored.
We are an authorized TMNet dealer with more than five years of experience in providing ICT related products and services. Our core business is to provide excellent products and services to customers where other major players ignored.
We strive for excellent customer services and intend to remain that way. We carry more than 130 products and services most of which are intended to:
General office
Key West Services
46 Medang Kapas Bukit Bandaraya
Kuala Lumpur
FT ,59100
Malaysia
Phone: 03 20957127
Phone: 122848806
Site: http://www.fgsb.net
Contact Person
A Rahhman Mohamad / Mgr
Phone: 320957127
Phone: 122848806
Key West Services
46 Medang Kapas Bukit Bandaraya
Kuala Lumpur
FT ,59100
Malaysia
Phone: 03 20957127
Phone: 122848806
Site: http://www.fgsb.net
Contact Person
A Rahhman Mohamad / Mgr
Phone: 320957127
Phone: 122848806
- Internet Telephony Service Provider
- Consultancy Services
- Dialogic Based
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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