Kernel Network Transit Telecom s.r.o. Czech Republic

Kernel Network was founded in 2001. Today Kernel Network is a universal operator providing SIP-telephony services in the corporate and consumer markets. The group of companies Kernel Network provides since 2002 the services of international telecommunicat

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General office

Kernel Network Transit Telecom s.r.o.
2191 Janskeho
Prague
,15500
Czech Republic

Phone: + 420 224 500 701
Phone: + 420 608 184 962
Site: http://www.freeopencall.cz

Contact Person

Anton Skorokhod / VoIP ing.
Phone: 00 420 224 500 702
Phone: 00 420 608 551 734

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
E1 Bulk Wholeseller
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Web To Phone

Cisco Systems
Dialogic Based

another
Billing system of own development

Abiotel

Dyad Group, s.r.o.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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