Kernel Network LLC United States
Kernel Network was founded in 2001. Today Kernel Network is a universal operator providing SIP-telephony services in the corporate and consumer markets. The group of companies Kernel Network provides since 2002 the services of international telecommunicat
Kernel Network was founded in 2001. Today Kernel Network is a universal operator providing SIP-telephony services in the corporate and consumer markets. The group of companies Kernel Network provides since 2002 the services of international telecommunication, using it`s own technologies of the voice and facsimile information transfer.
Starboard suite 20
Bethany Beach
DE ,19930
United States
Phone: 001 212 981 11 57
Phone: 001 270 637 47 21
Site: http://freeopencall.com
Contact Person
Anton Skorokhod / VoIP ing.
Phone: 00 420 224 500 702
Phone: 00 420 608 551 734
- Hardware
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- SIP Billing
- VoIP Billing Software Provider
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- E1 Bulk Wholeseller
- Fax To Fax
- Gatekeepering
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Installation and Support Services
- IP devices
- Outsourced Billing
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Web To Phone
- Cisco Systems
- Dialogic Based
- another
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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