Kast Telecom France
Depuis 1993, nous int
Au service des PME depuis plus de 10 ans!
Depuis 1993, nous int
General office
Kast Telecom
49, rue Emile Hugues
Antibes
,6600
France
Phone: +33 492 948 100
Site: http://www.kast-telecom.net
Contact Person
Zohra Sefiane / Business Development
Phone: +33 492 948 100
Kast Telecom
49, rue Emile Hugues
Antibes
,6600
France
Phone: +33 492 948 100
Site: http://www.kast-telecom.net
Contact Person
Zohra Sefiane / Business Development
Phone: +33 492 948 100
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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