kapper.net Austria

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kapper.net
Loeblichgasse 6/2G
Vienna
,1090
Austria

Phone: 4313195500
Site: http://kapper.net/

Contact Person

Harald Kapper / CEO
Phone: 4313195500

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
Fax To Fax
Gatekeepering
Installation and Support Services
IP devices
Matrix
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing

Cisco Systems
Huawei VoIP Products
Lucent

Billing system of own development
Custom Open Source Billing Solution

Innosoft Theresia Hirschbichler KG

kapper.net

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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