Junction Networks United States

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General office

Junction Networks
55 Broad Street
New York
New York ,10004
United States

Phone: 2129339190
Site: http://www.onsip.com/

Contact Person

Leo Zheng / Marketing/Business Development
Phone: 2129339190
Phone: 8643542893

Internet Telephony Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Installation and Support Services
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway

Yoda

Billing system of own development

BroadSoft, Inc

Marketraise Corp

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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