JSR Computers United Kingdom

Information & Communication Technology for small and medium businesses requires constant innovation and development of new solutions resulting in more relevant use and management of information. Properly managed and individually designed technology solutions can unlock the competitive edge your business has been unknowingly neglecting.

From Leased Lines to VoIP or a complete IT Solution discover how we can ensure that your technology is working for you and not against you.

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General office

JSR Computers
212 Windyhill Road
Coleraine
Londonderry ,BT51 4JL
United Kingdom

Phone: +44 (0) 7754 038 727
Site: http://www.jsrcomputers.co.uk

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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