JSC "Medium Group" Lithuania

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JSC "Medium Group"
Rudes str. 27F
Siauliai
,76353
Lithuania

Phone: 37069873194
Site: http://www.tele-medium.eu

Hosted VoIP billing service provider
International VoIP Wholesale Provider
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Internet VoIP and Video Conferencing Service Provider
SIP Billing
Voip consulting
Voip Termination ISP

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IP devices
Phone To Phone
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Termination

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Billing system of own development
Custom Open Source Billing Solution

Alderada

Medium Group

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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