JS Communications United States

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General office

JS Communications
4846 N University Drive
Fort Lauderdale
Florida ,33351
United States

Phone: 954-724-3041
Phone: 954-597-1612
Site: http://www.jscommunication.us

Contact Person

Art Setter / Director
Phone: 954-724-3140

International VoIP Wholesale Provider

Termination

Cisco Systems

Custom Open Source Billing Solution

Aptela, Inc.

US Cell Service

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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