JR Information Technologies Co., Ltd. Afghanistan
JR Information Technologies Co., Ltd.
Floor 7, Bldg 5, Lihe Industrial Estate, Nanshan, Shenzhen, P.R.China.
shenzhen
guangdong ,518052
Afghanistan
Phone: 86-755-88802266
Site: http://www.iplink.cn
Contact Person
sharon wang / market
Phone: 86-755-88802266
Floor 7, Bldg 5, Lihe Industrial Estate, Nanshan, Shenzhen, P.R.China.
shenzhen
guangdong ,518052
Afghanistan
Phone: 86-755-88802266
Site: http://www.iplink.cn
Contact Person
sharon wang / market
Phone: 86-755-88802266
- Hardware
- Collaboration
- H.323 VoIP Gateway
- Huawei VoIP Products
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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