The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Vonix Ltd. was established in 2006 by the sole founder Jody Schnarr. The company is a part of one of the leading telecommunication companies in Canada Fibernetics Group. Our partners in Canada are also Worldline.ca and 295.ca.