JCMEX Trading Sdn Bhd Malaysia

Authorized regional distributor of Digium/Asterisk, Xorcom, Grandstream, Vegastream, ATCOM

CMEX Trading Sdn. Bhd. is a distributor for all VoIP-related products that work with ASTERISK. We are the Auhtorised Asian Distributor for Digium/Asterisk, Xorcom, Redfone. JCMEX is also the Exclusive Distributor for ATCOM and Master Stockist for Cisco SMB Voice. We are also authorised channel partner/distributor for Grandstream, Vegastream and Microtel. We carry a full range of VoIP products from Telephony Cards, IP Phones, IP-Video Phones, IP-PBX, ATAs, IP-Surveillance, Access Control Door Phones, Headsets, E1/T1 Ethernet Bridges/TDMoE, USB Channel Banks, VOIP Conference Solution, VoIP Gateways, GSM gateways, Media Gateways, 3G VoIP Terminals, SwitchVox & Subscriptions and many more.

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JCMEX Trading Sdn Bhd
1C-3A Jalan SS 26/9, Plaza Mayang Taman Mayang Jaya
Petaling Jaya
Selangor ,47301
Malaysia

Phone: +603-7803 8850
Site: http://www.jcmex.com

Hardware

Not data

Digium
grandstream
Vegastream

Not data

Acrovoice Fzc

SITA Multimedia Sdn. Bhd.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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