Jam Telecom United Kingdom

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General office

Jam Telecom
Trident One,Trident Business Park
Manchester
,M22 5XB
United Kingdom

Phone: 7014224590
Site: http://www.jamtelecom.com

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Voice and Video Conferencing
Web Call
Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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