Jaina Systems United States

Jaina Systems a nation wide wholesale Telecom carrier company was established in May 2002, with its main focus to deliver Quality Voice Termination world wide to carriers and calling card providers. Since its inception Jaina System has build up its carri

Jaina Systems a nation wide wholesale Telecom carrier company was established in May 2002, with its main focus to deliver Quality Voice Termination world wide to carriers and calling card providers. Since its inception Jaina System has build up its carrier connectivity network through out Europe and North America and today it is connected to major number of European and American Carrier which gives an opportunity for our wholesale clients to connect any major Carrier through the Jaina Network. With our presence in all major European carrier hotels via SDH network, our clients enjoy their choice of providers, quality and price.With Jaina Systems "Inbound IP & Outbound TDM" policy wholesalers and retailers virtually get up and running the same day without compromising their quality. Jaina maintains a very high level of voice quality on the "Inbound IP" by keeping a very low latency, packet loss, post dial delay. Unlike conventional IP networks the Quality of Jaina`s Network is monitored round the clock by its own and operated INOC at Long Island. Jaina has also introduced first of its kind voice quality measurement standards based on PAMS and PSQM metrics that is acknowledged by the Industry for voice quality measurement.

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General office

Jaina Systems
235 Hilliside Avenue
Williston Park
New York ,11596
United States

Phone: +1-516-741-3027
Site: http://www.jainasystems.com
Contact Person

Surajit Bose / System Engineer
Phone: +1-516-741-3027
  • International VoIP Wholesale Provider
  • Call Routing VoIP Solutions
  • Gatekeepering
  • H.323 Wireless/ GSM VoIP Solutions
  • Partnering for Origination and Termination
  • Phone To Phone
  • Project Mangement Services
  • System Integration
  • Termination
  • Cisco Systems
  • Quintum
  • VoiceMaster

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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