The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
TGLA, Telegestiones Latinoamericanas
(TGLA)Telegestiones Latinoamericanas is a 100% Spanish company that in recent years, has been providing integrated telecommunications solutions to leading companies in different economic sectors in Latin America, North America and Europe
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