The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Telecom Training Institute, Bangladesh
Telecom Training Institute is known for Telecommunications Technology Skills Seminars, Training Courses & Workshops, Consultancy and Advisory Services from Introductory to the most advanced, are offered both to the public or tailored for Corporate Trainin
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