iWorldServices South America North America Brazil

Melhor Qualidade, e Melhor Precos. Supporte 24/7 em todas Linguas.

Somos um compania com 6 Afilial no Brazil. Temos muintos tipos de produtos, 6 servidores dedicado soh ao trafego do Brazil..

Elton Santini
Sales and Marketing

iWorld Services
1600 Shattuck Avenue Suite 106
Berkeley, CA 94710
Office: 55 11 3958-4341
Mobile: 1-510-478-7110
Email: elton@iworldservices.com
Website: www.iworldservices.com.br
MSN: elton@iworldservices.com

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General office

iWorldServices South America North America
Avenida José Alexandre Buaiz nº 300 - salas 1308/1309 - Enseada do Suá -
Espirito Santo
Vitória
Brazil

Phone: +5515104787110
Phone: +5511 3958-4341
Site: http://www.iworldbrasil.com

Contact Person

Elton Santini / Sales/Marketing
Phone: +55 11 3958-4341
Phone: +55 15104787110

Voip consulting

Termination

Asterisk

Not data

MundiVoip

Ecco Comunicacoes

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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