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iVox Australia Australia

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iVox Australia
110/330 Wattle St
Ultimo
NSW ,2007
Australia

Phone: 61282520200
Site: http://www.ivox.com.au
Contact Person

Romain Bonjean / CEO
Phone: 61282520201
  • Hardware
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Network Service Provider
  • Voip Termination ISP
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • IP devices
  • Outsourced Billing
  • Partnering for Origination and Termination
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • Termination
  • Cisco Systems
  • Dialogic Based
  • Quintum
  • Vegastream
  • Welltech
  • Billing system of own development
Beyond Telecom
iVox NZ
Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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