ivcall Libya

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Contact Me any time
A-Z Termination Only CLI

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General office

ivcall
Sharaah Al zaviah
tripoli
libya ,11111
Libya

Phone: 218918390685
Phone: 218923023370

Contact Person

hussain ramzan / sales
Phone: 218918390685
Phone: 21892303370

A-Z Termination

Automatic Call-back

Asterisk

another

Vg globe

nadiaas

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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