ITM Venezuela
General office
ITM
Torre la Previsora, Plaza venezuela, piso 19
Caracas
DC ,1010
Venezuela
Phone: +58 416-630 8714
ITM
Torre la Previsora, Plaza venezuela, piso 19
Caracas
DC ,1010
Venezuela
Phone: +58 416-630 8714
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Voip consulting
- Phone To Phone
- PC to Phone
- Termination
- Call Relay VoIP Solutions
- H.323 VoIP Gateway
- E1 Bulk Wholeseller
- Call Routing VoIP Solutions
- Consultancy Services
- Cisco Systems
- TeleCount Wholesale Billing
- AA VoIP Enabler
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
PBX Extenders
Citel is The VoIP Migration Company™. We develop the world''s most comprehensive portfolio of network-edge products enabling enterprises to realize the cost and productivity benefits of IP telephony.
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