iTeraWeb Solutions Inc. Canada

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General office

iTeraWeb Solutions Inc.
1054 Centre Street Suite 123
Thornhill
Ontario ,L4J 8E5
Canada

Phone: 4165488600
Site: http://www.iteraweb.com

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
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IP devices
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Termination
Voice and Video Conferencing

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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