iTalkBB Canada Canada
iTalkBB Canada
Don Valley Village
North York
ON ,M2J 0A1
Canada
Phone: 18774825503
Site: http://www.italkbb.com
Don Valley Village
North York
ON ,M2J 0A1
Canada
Phone: 18774825503
Site: http://www.italkbb.com
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Phone To Phone
- Voice and Video Conferencing
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
BT&T Telecom Group Corporation
BT&T TELECOM GROUP CORPORATION is a Delaware, USA company incorporated in 1999. BT&T`s vision is to be a key player in the burgeoning telecom horizon, most especially in the Americas and Asia-Pacific countries.
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