it spark Armenia

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General office

it spark
Isakov 83/10
Yerevan
Yerevan ,032
Armenia

Phone: +37460275050 (111)
Site: http://www.it-spark.am
Contact Person

David Sargsyan / IT Director
Phone: +37460275050 (111)
  • Hosted PBX Service Provider
  • Hosted VoIP billing service provider
  • VoIP Billing Software Provider
  • Billing Software
  • Call Center services
  • Hosted PBX
  • Installation and Support Services
  • Virtual PBX
Not data
Not data

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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