IsPhone Australasia Australia

ISPhone are the ones to turn to for complete communication solutions. They specialise in IP telephony, fixed lines, mobile, and data services, along with a range of other communication services that will get your business operating more effectively.

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General office

IsPhone Australasia
Suite 101, 70-76 Alexander St
Crows Nest
NSW ,2065
Australia

Phone: 1300 310 850
Site: http://www.isphone.com.au

Contact Person

Gavin McDougal
Phone: 1300 310 850

did numbers provider
Hosted PBX Service Provider
SIP Billing
wholesale VoIP
Wholesale VoIP Carrier

Not data

Commander

VoIP System.com.au

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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