ISP Solutions South Africa

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General office

ISP Solutions
Limpopo
Polokwane
Limpopo ,0700
South Africa

Phone: 27870010097
Site: http://www.ispsolutions.co.za
  • Internet Telephony Service Provider
  • Analog Adapters
  • 3CX Phone System
  • IP PBX

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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United States NeuWorld Communications

NeuVoice is a service provided by NeuWorld Communications, inc. NeuWorld is headquartered in Tampa, FL, however NeuWorld maintains locations in Dallas, Cleveland (Akron) OH and Southern CA (Long Beach area).

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