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IPX Telecom Limited United Kingdom

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General office

IPX Telecom Limited
Hallmark House
Ramsden Heath
Essex ,CM11 1PU
United Kingdom

Phone: 2070969200
Site: http://www.ipx-tele.com
Contact Person

Andrew Iddon / Director
Phone: 2070969200
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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