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A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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Westbay Engineers Ltd. was established in 1989 as a telecommunications consulting company. In 1996, we launched a number of telecommunications analytical software products, and currently boast thousands of customers in 90 countries across six continents.
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