ipshka.com Ukraine
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Fax To Fax
- Gatekeepering
- H.323 Softswitch & CPE
- Cisco Systems
- Dialogic Based
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VoIP Corporation
VoIP is a world-class communications company, owns and operates one of the largest IP networks in the world, extending service access to more than 190 countries worldwide. VoIP offers customers with a complete suite of innovative voice, fax and video IP
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