ipshka.com Ukraine
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Fax To Fax
- Gatekeepering
- H.323 Softswitch & CPE
- Cisco Systems
- Dialogic Based
- another
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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