Ipnexcomm Netherlands
General office
Ipnexcomm
pliisterweg 8E
Amsterdam
,1032KR
Netherlands
Ipnexcomm
pliisterweg 8E
Amsterdam
,1032KR
Netherlands
Not data
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Toshiba Telecommunications
Toshiba is an expert service and solution provider for any business-an SMB to a large enterprise helping you to choose from the variety of Business VoIP systems and solutions for your communication needs.
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