IPCS (ICC Public Communication Systems) United States
IPCS is a wholesale supplier of high quality, scalable VoIP gateways and telephony products that eliminate or greatly reduce long distance costs. Whether it`s one port or sixty ports, IPCS` VoIP complete product line is affordable, user friendly, and offe
IPCS is a wholesale supplier of high quality, scalable VoIP gateways and telephony products that eliminate or greatly reduce long distance costs. Whether it`s one port or sixty ports, IPCS` VoIP complete product line is affordable, user friendly, and offers unique bandwidth management features that deliver pristine voice quality.IPCS was originally founded in May 1984 and is located in greater Los Angeles. IPCS brings technology reach into the Wireless Voice and WI-FI Data industry, enhancing the IPCS wireless communication product offerings.
IPCS (ICC Public Communication Systems)
12737 Moore Street
Cerritos
CA ,90703
United States
Phone: +1 562-926-0734
Site: http://www.internetvoip.com
Contact Person
Randall Young / President
Phone: +1 562-926-0734
- Hardware
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Gatekeepering
- H.323 VoIP Gateway
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Termination
- Antek
- Cisco Systems
- Quintum
- Custom Open Source Billing Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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