IPcomm Solutions El Salvador

IPComm is a service provider bringing the best of breed IP telephony solutions to its customers. The company is dedicated to helping individuals and organizations alike in continually improving their ability to compete in the global marketplace.We provide a better telecommunications solution to the consumer with very low-cost international telephone service through technology like VoIP a viable, if not a better, alternative to traditional circuit-switched telecommunications.Our products bring the impact of Internet-based voice communication to online conferences, corporate sales and marketing efforts, online training and instruction, employee communications, instant messaging and customer support.Services are integrated with the top business communication applications available to offer you a complete conferencing solution including voice chat, text chat, whiteboard, video images and more. The technology provides clear, real-time voice and video conferencing for groups from 5 to 500 around the world.

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General office

IPcomm Solutions
San Salvador

El Salvador

Phone: +503 25-12-52-89

Hardware
Internet VoIP and Video Conferencing Service Provider
Voip consulting

Consultancy Services
Data Conferencing
H.323 VoIP Gateway
IP devices
PC to Phone
Phone To Phone
SIP VoIP Gateway
Voice and Video Conferencing

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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